Privacy Policy

Effective Date: 9 Apr 2025

Last Updated: 9 Apr 2025

This Privacy Policy outlines how Game Changer Intensive (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website (www.gamechangerintensive.com.au) or engage with any of our services, including online courses, in-person events, counselling, mentoring, and digital downloads.

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of information:

Personal information: name, email address, phone number, billing address, and location
Account details: username, password, course enrolment information
Payment information: billing details, purchase history (note: processed securely via third-party payment processors)
Sensitive information: if you participate in counselling or mentoring services, we may collect emotional, psychological, or well-being-related information you choose to disclose
Session or attendance records: including bookings, attendance at events or sessions, and participation in workshops or courses
Device and usage data: including IP address, browser type, device information, and site usage behaviour through cookies or analytics

2. How We Collect Your Information

We collect personal and sensitive information directly from you when you:

Purchase or enrol in a course or program
Book a counselling or mentoring session
Attend an in-person course, workshop, or event
Complete forms or surveys on our website
Communicate with us via email, phone, or messaging platforms
Interact with our website or social media platforms

We may also collect non-identifiable technical data automatically through cookies and analytics services when you use our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To deliver and manage your access to online and in-person courses
To schedule and conduct counselling and mentoring sessions
To personalise your experience and tailor content to your needs
To provide customer support, respond to enquiries, and manage client relationships
To process transactions and provide receipts or confirmations
To send updates, educational resources, and promotional materials (with your consent)
To meet legal obligations, such as risk reporting or client safety protocols
To track your progress and provide feedback or recommendations for improvement

Sensitive information disclosed in counselling or mentoring is used only to provide those services and is handled confidentially.

4. Why We Collect Your Information

We collect your personal information for the following purposes:

To deliver and manage your access to online and in-person courses
To schedule and conduct counselling and mentoring sessions
To personalise your experience and tailor content to your needs
To provide customer support and manage client relationships
To process transactions and provide receipts or confirmations
To send updates, educational resources, and promotional materials (with your consent)
To meet legal and professional obligations (e.g., client safety protocols in counselling)
To track your progress and improve your experience

Sensitive information disclosed during counselling or mentoring is used strictly for those services, maintaining full confidentiality.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties.

We may share your data with trusted third-party service providers only to the extent necessary to deliver our services (e.g., payment processors, scheduling platforms, or secure video conferencing tools). These providers are required to maintain confidentiality and use data only for the agreed purposes.

We may also disclose information if required by law or to prevent harm to yourself or others, in accordance with mandatory reporting obligations.

6. Storage and Security

We take reasonable steps to protect your personal and sensitive information from misuse, loss, unauthorised access, or disclosure. This includes:

Secure, encrypted systems for storing data
Password-protected records
Restricted access to client files and session notes
Regular data reviews and security updates

Any notes or information collected during counselling or mentoring sessions are stored securely and kept confidential, in line with professional and ethical standards.

7. Third-Party Services

Our website may include links or integrations with third-party platforms such as learning management systems, payment gateways, analytics tools, or video conferencing providers. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies before providing any information.

8. Cookies and Analytics

We use cookies and other tracking technologies to enhance your experience on our website. These tools collect non-personally identifiable data such as:

Pages viewed
Time spent on the site
Referring websites
Browser and device information

You can manage your cookie preferences through your browser settings.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal or accounting requirements. If you request the deletion of your personal data, we will remove it unless retention is required by law.

10. International Data Transfers

If you are located outside Australia, your personal data may be transferred to, and stored in, countries other than your own. By using our services, you consent to this transfer, subject to applicable data protection laws.

11. Legal Obligations and Disclosures

We may be required to disclose your personal information when required by law, such as to comply with a court order, regulatory request, or prevent harm to yourself or others. We will notify you of any such disclosures unless prohibited by law.

12. Children’s Privacy

We offer services to children, including educational courses, counselling, and mentoring. We take extra steps to protect the privacy of children under the age of 16 and obtain consent from a parent or legal guardian for the collection and processing of personal information related to children.

If you are under 16, please ensure you have parental or guardian consent before submitting personal information on our website or engaging with our services.

We are committed to ensuring that all personal information of children is handled with the utmost care and in compliance with relevant privacy laws.

13. Your Rights

As a user of our website and services, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can ask us to correct or update any inaccurate or incomplete information we have about you.
Deletion: You may request that we delete your personal information, subject to certain legal obligations.
Objection to Processing: You have the right to object to the processing of your data in certain circumstances.
Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: You may withdraw your consent to the processing of your personal information at any time, where consent is the legal basis for processing.
Complaints: If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided below.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the “Last Updated” date at the top of the policy. Continued use of our site and services after changes have been made constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Game Changer Intensive
Email: [email protected]
Website: www.gamechangerintensive.com.au